FAQ

General

Am I eligible to access elevateU and if so, what is the cost?

All active, non-project paid faculty, academic staff and support staff, including hourly paid temporary employees are eligible to utilize elevateU at no charge, compliments of MSU Human Resources and IT Services.

Can I do online learning during my work day?

Approach this like any other class, book or video.  Have a conversation with your supervisor about the best way to handle professional development efforts.  Looking up something in a book or watching a 5 minute video doesn’t take much time and might help you do your job better.  If you plan to take a longer class, check with your supervisor about time, unit coverage, etc, just as you would if going to an instructor led class off site.

How do I access elevateU?

In EBS you will go to the ESS tab and then click Professional Development.  From there you can click the elevateU link, under Training Opportunities.  If the portal happens to be down, you can access directly through this link:  https://elevateu.skillport.com/skillportfe/custom/login/elevateu/login.action

Mobile learning is also now available for elevateU. Resources can now be accessed anywhere, anytime using the Skillsoft Learning App for Android and iOS devices. Key features include videos, mobile-ready courses, books and audio executive book summaries. Featured content is based on your chosen areas of interest, and you can bookmark and organize your favorite content through the “My Favorites” tab.

 

To download the Skillsoft Learning App:

  1. Search for “Skillsoft Learning App” in your phone/tablet’s app store;
  2. Download and open the app;
  3. Under Skillport Name, enter “elevateU” as the sitename; and
  4. Enter your MSU NetID and password.

 

How do I know when I have completed a course? Can I get a record of my completion?

In the My Progress tab, you will find two main tabs at the top:  In Progress and Completed.  If you go to the Completed tab you will find a list of all courses you completed and tested at 75% or better.  There you will also be able to print a certificate by clicking on the red ribbon. You can also go to the top right of the screen and click on Print Report to get documentation of all courses you have completed.  You can also choose to print all courses that are in progress but not yet completed.

How do I search for information on a certain topic?

Use Search and Learn located at the top of the elevateU page

  1. Type a keyword into the search-and-learn text box at the top of the page.
  2. Verify the category of content you want to search. 
  3. Click on Search.

The SEARCH & LEARN engine ranks all search results not only by the number of occurrences of the search term, but also by their location. Results found in titles and headings are given greater weight than occurrences in the body of the text. Not only are search results listed in relevant order, but sections and topics within each course, book, or simulation are also relevancy ranked.  You may specify words or phrases alone (phrases are words enclosed in quotation marks) or grouped in Boolean combinations (Boolean operators are AND, OR, NOT). The search engine is not case sensitive.

How much time will I need to use elevateU?

It can take anywhere from a couple of minutes to several hours. Choose the mode of learning that fits the time and learning need you have.  Click here for a complete listing of options and timeframes.

I have found resources on elevateU that I am interested in, but I don’t have time to dive into them right now. Is there a way that I can save them to return to later?

On the left sidebar you will see a tab labeled My Development Plan.  You can drag any items into that My Plan to review later.  Or, when you viewing the description of the asset, directly under the title you can click on the folder icon to add it to your plan.  To organize your finds, you can create folders and label them as you see fit.

I see in the Resource Catalog that there are two options: MSU Highlighted Programs and Course Curricula. What is the difference?

The Course Curricula is the complete list of courses and simulations available through elevateU.  Since this library holds thousands of titles and can be a bit cumbersome, we also created the MSU Highlighted Programs catalog to make it easier to find some of the topics that might be most relevant to MSU staff & faculty.  All of these courses are also in the full catalog.  Check out both options and use whatever you prefer.

I’m a supervisor and have some concern about people using online learning during work instead of getting their work done. What can I do?

Online learning provides a convenient professional development option that actually takes less time away from work than going off site to an instructor led class.  Discuss with your staff any parameters you have regarding usage.  For instance, you might want to have staff schedule time and clear it with you if taking an hour long class.  This informs you of what they are working on and allows planning for coverage in the unit.  You can also ask to see a certificate of completion for any courses taken.  As always, the bottom line is whether or not the person is getting their work done and developing professionally.  If they frequent online learning to expand their skills and are still completing their work on time, it is a win-win.

What is Community?

Community is an optional social network for those using elevateU.  It allows you to share information about resources that you find valuable and find colleagues who have similar interests to see what books and courses they recommend.

What types of resources are available on elevateU?

There are courses, simulations, videos, books and more.  Click here for a complete listing.

Why would I want to access elevateU when there are other educational program options available on campus?

elevateU is a great supplement to instructor led training and other tools.  It is accessible 24/7 and the resources vary in the length of time they take to complete.  You can stop a course at any time and it will be bookmarked for you, you can go back and look at something again as often as you’d like, and there are written materials to support your learning.  elevateU provides a flexible alternative to meet your development needs in a practical way.

Books 24x7

Are audio books available?

Audio versions of complete books are not available, but you can access audio versions of many Executive Book Summaries.

Can I access elevateU on my mobile devices?

Yes!  Mobile learning is now available for elevateU. Resources can be accessed anywhere, anytime using the Skillsoft Learning App for Android and iOS devices. Key features include videos, mobile-ready courses, books and audio executive book summaries. Featured content is based on your chosen areas of interest, and you can bookmark and organize your favorite content through the “My Favorites” tab. Note, you cannot take tests on your mobile app; therefore, to get a completion on a class you must go back to the class on your PC or laptop to take the test and finalize the class.

 

To download the Skillsoft Learning App:

  1. Search for “Skillsoft Learning App” in your phone/tablet’s app store;
  2. Download and open the app;
  3. Under Skillport Name, enter “elevateU” as the sitename; and
  4. Enter your MSU NetID and password.

 

How will I know when new titles are added to the collection?

When on Books 24/7, click the Account Info tab above and to the right of the search bar.  Then on the left sidebar under Settings you will see Email Options.  There you will be able to select the type of email notifications you would like to get from the site, including new title announcements.  Note that once you get the email lists, you will not be able to access the books directly by clicking on the link unless you are signed in to elevateU or know your group code (found in your Account Info). 

Technical

Can I access elevateU on my Mac?

Yes!  Running elevateU on a Mac requires 3 things: the latest Java software installed, the latest Adobe Flash software installed, and an updated version of Safari.

How do I know if my browser is configured correctly for elevateU?

Run a systems check at http://browser.skillport.com/bh/default.asp  You will need to enter your email address to get a response.

Should I have other applications open when running a course?

Occasionally, having other applications open on the desktop can affect course performance. It is recommended that you close all non-essential applications when playing courses.

When I play a course, it takes an unusually long time for the course to start. Why?

Do you use McAfee VirusScan Version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield's Download Scan setting to Scan Program Files Only instead of Scan All Files.

When I try to play a course, nothing happens or a screen pops up but the course never loads. Why?

The most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Microsoft web site at http://www.microsoft.com/java.  Also, be sure that your pop-up blocker is turned off when using this site.  If you are on FireFox and your Java has been updated, look next to the URL for an icon that looks like a lego block.  Click this and it will allow you to authorize the use of Java.

Who do I contact for Technical Support?

There are options for email, telephone and live chat support directly from Skillsoft (the elevateU vendor) at this link: http://support.skillsoft.com/  You may also be able to get help from your unit IT professional if you need updates, such as Java.